totango.comCustomer Success Software | Totango

Exciting news: Totango and Catalyst have joined forces to help you drive customer-led growth  Product Capabilities Why Totango? Unmatched scalability and time to value SuccessBLOCs Pre-built customer success programs with embedded best practices Open platform and integrations Connected customer data streams for a 360-degree customer view Portfolio management Shared visibility into customer interaction for all stakeholders Customer engagement Automated and manual interactions to achieve customer outcomes Reporting Insights into customer health and team performance Artificial intelligence Harness the power of people + AI See platform overview  FEATURES In-app experiences Workflows Multidimensional health score Email campaigns 360 customer view Customer segmentation Outcome Success Plans & Customer portal Data privacy and security See all features  INTEGRATIONS Salesforce Zendesk HubSpot Slack Pendo MS Outlook Google Calendar View all integrations  Solutions Business outcomes Prevent churn Increase revenue growth Boost team efficiency Enhance data visibility Build customer loyalty Improve customer health Programs Manage onboarding projects Manage contract renewals Monitor customer health Drive product adoption Detect risk See all SuccessBLOC programs  Customer success software your business can’t outgrow. Request Demo Resources Learn Totango Learning Hub Browse our library of learning resources Glossary Learn Best Practices Webinars and Events CRO Roadshow Blog Guides, eBooks, and Reports Farm Don’t Hunt by Guy Nirpaz Customer Success: The Ultimate Guide Hear from Customers Customer Stories User Reviews Pricing Login Take a Tour Request Demo Announcement Join the revenue revolution that’s driving customer growth We’re thrilled to announce that Totango and Catalyst have teamed up to deliver the most powerful software to help you drive sustainable revenue through your customer base. Request Demo A CRO’s Guide to Aligning Sales and CS for Stronger Revenue Results Read White Paper A CRO’s Guide to Aligning Sales and CS for Stronger Revenue Results Read White Paper Built-in best practices to help you scale with the click of a button At the heart of Totango are SuccessBLOCs, prebuilt customer success program templates embedded with industry best practices and expert knowledge. SuccessBLOCs help you quickly get started and customize so you can achieve your business goals—no matter where you are on your journey, how often your goals change, or how your business grows over time. Learn More Start with the customer success software that shapes to your business We built Totango to be a flexible, scalable platform that gives you the freedom to compose magic moments at each stage of your customer journey—and easily work across your entire team. Integrate data to get a 360° view of customer health Create an integrated health model using all customer data sources across your existing tech stack to determine risk, identify opportunities, and delegate tasks across your team. Learn More Collaborate to manage your customer portfolio Develop strategic account plans, manage day-to-day tasks, and create shared visibility for stakeholders at scale—no matter how many customers you add to your book of business. Learn More Engage with customers when and where it matters Capitalize on critical moments with your customers by using integrated data to trigger and automate communications via email, in-app, videos, and more for every type of customer engagement model. Learn More Integrate with all the tools you already use Totango customer success software seamlessly connects with all sources of customer data, sitting at the center of the enterprise tech stack to deliver a 360-degree, multidimensional view of your customer health. View All Integrations Trusted by the world’s fastest-growing businesses and well-established software giants See All Customers Our logo retention improved 8% YoY and I really believe it’s because of the work that we did with Totango. Dione Hedgpeth Chief Customer Officer From Day 1, I always looked at Totango as an innovative platform. Carlos Quezada Head of Customer Success Totango means greater client satisfaction, as well as team member satisfaction. Madhavi Bezwada VP, Client Success Great ROI, makes our lives so much easier. James Elphick Customer Success Program Manager Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data. Paul Case Vice President, Client Success The biggest customer success teams have accelerated business outcomes With Totango, you can do more with less to improve the metrics that matter. Request Demo 130% Net revenue retention 50% Productivity improvement 20% Churn reduction 30pt NPS increase Enterprise-grade privacy and security your IT team will love Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention. SOC-2 certified GDPR compliant SCIM & SSO supported Contact Sales Customer success software built to scale from small businesses to large enterprises Highest ratings on G2 and TrustRadius Highest User Adoption Customer Journey Mapping Summer 2023 Most Implementable Customer Success Software Summer 2023 Leader Customer Journey Mapping Summer 2023 Leader Client Onboarding Software Summer 2023 Leader Customer Success Software Summer 2023 Top Rated Best Relationship 2023 Top Rated Customer Journey Analytics 2023 Top Rated Customer Journey Mapping 2023 Highest User Adoption Customer Journey Mapping Summer 2023 Most Implementable Customer Success Software Summer 2023 Leader Customer Journey Mapping Summer 2023 Leader Client Onboarding Software Summer 2023 Leader Customer Success Software Summer 2023 Top Rated Best Relationship 2023 Top Rated Customer Journey Analytics 2023 Top Rated Customer Journey Mapping 2023 Highest User Adoption Customer Journey Mapping Summer 2023 Most Implementable Customer Success Software Summer 2023 Leader Customer Journey Mapping Summer 2023 Leader Client Onboarding Software Summer 2023 Leader Customer Success Software Summer 2023 Top Rated Best Relationship 2023 Top Rated Customer Journey Analytics 2023 Top Rated Customer Journey Mapping 2023 Highest User Adoption Customer Journey Mapping Summer 2023 Most Implementable Customer Success Software Summer 2023 Leader Customer Journey Mapping Summer 2023 Leader Client Onboarding Software Summer 2023 Leader Customer Success Software Summer 2023 Top Rated Best Relationship 2023 Top Rated Customer Journey Analytics 2023 Top Rated Customer Journey Mapping 2023 Generate more revenue through your customers with Totango and Catalyst ‍ Learn which platform is right for you. Request Demo CompanyPartners Careers Events Press & news Platform Overview SuccessBLOCs Open platform and integrations Portfolio management Customer engagement Reporting Artificial intelligence Resources Customer Churn: The Ultimate Guide Webinars Learning Hub Blog Podcast Customer Success Glossary Questions Contact Sales Support © Totango 2023 Terms of Use Privacy Cookies Sub-Processors Cookie...